October 2006

Contents

Action Coaching in the News


  Listen to What Action Clients are Saying


Newsletter Archives


The Action Business Development Owners Report is for and about business owners.  It has one mission - to provide you with a wealth of knowledge, techniques and practical ideas to energize your business.  We believe that being in business should give you more of what you want out of life.  That's why we focus on a program called "Six Steps to Massive Results."  This program helps business owners dramatically increase their profits, create better teams and processes, while having more fun and MORE leisure time.

This Report is published by  Action Business Development Inc

Sandy Kemp and Jim St. James are the primary advisors associated with Action Business Development.  Sandy and Jim are Action International certified business coaches. 

About Sandy Kemp

About Jim St. James

About Rakan Aown

Who Is Action International?

What Is An Action Business Coach?         

Mission Statement & Focus

Could You Benefit from Coaching?

7 Reasons a Mentor Gives You Competitive Advantage

Action Business Development Inc .
7030 Woodbine Avenue,
Suite 500
Markham, ON
L3R 6G2
416-483-9251                   905-943-4265


FREE Reports

To obtain one of the following FREE reports simply click on one of the links below and send us an e-mail.

Six Steps to Massive Results and a Business That Runs Without You!

24 Key Attitudes for Success Beyond Your Wildest Dreams

The 5 Biggest Small Business Marketing Mistakes and How to Avoid Them


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We sincerely want to help you develop your business to get it to where you’d really like it to be.  We invite you to send us your business questions or requests for future topics. Please  click here and e-mail us.


Note

The information presented in the Owner's Report is presented for educational purposes.  Readers should consult their advisor regarding their own specific circumstances.
 

You Work So Hard

Because your business doesn't...

Almost every business owner I have ever met works so hard (too hard) for this exact reason. Their business does not work, they do. Everything about the business is in their head, and they are the only one who can do anything of consequence, so they are trapped.

Many are like this because the owners do not trust anyone else to do the job. For some reason they believe that no one can do it as well as they can. This need to be in control prevents them from growing their business.

Some have tried to delegate but it didn't work.  Often the reason is poor communication (as the article below explains.)

Take the step, start to document how everything in your business gets done, put systems in place, teach other people and give them the responsibility to get the job done.  If you need more convincing, read Michael Gerber's book - The E-Myth Revisited.  Then you can call us (416) 483 9251 or (905) 943 4265 or email us at coaches@actionbusinessdevelopment.com for some specific tools and techniques to get your business systemized.


Delegate

Do not abdicate ...

All great leaders are good at delegating so you must start off-loading tasks as soon as possible.  Remember, time is your most precious commodity.  Since delegation is so important, you must prepare properly for it.  You must make sure that the person that will be doing the task knows what to do.  The worst thing you can do is to abdicate a task to someone.  By this, I mean telling them to do something when they do not have the skills or the training to handle the task.  It is essential that you carefully explain what you want done, how you want it done and what you consider a successful outcome to be. 

This may come as a shock, or at least seem like overkill, but you must document how you want your processes and tasks to be completed.  From my experience, most owners just give their staff a (quite often limited) set of verbal instructions.  The owner then assumes that the employee knows what to do and the employee then assumes what he thinks the owner wants done.  While well intentioned, this feeble attempt at delegation often does not produce the desired results.  You see, it is a simple but important fact about human learning that only about 20% of people are auditory learners - people that receive and easily comprehend verbal information.  The rest of us are either visual or kinesthetic learners. That is, we need to see (a picture, diagram or read) what to do, or we need to actually do something before we fully understand.  

After you have properly prepared, trained and given your team member the job to do, then let them do it. Do not jump in and save them or they will never learn how to get the job done. If you do, they will "learn" that you are the only one who can fix things.  And guess what, they will be right.  You have to let them fall off the bike so they can learn how to stay on.


 Learn the '6 Steps to A Better Business'!

Running a successful business is more science than art. There are ways that work and ways that don't.
 
We'll share with you the fundamental '6 steps' to getting complete control of your business so that it runs highly profitably. And if you choose, without your daily involvement. So you are free to enjoy the fruits of your labour! [Full Story]

 

 "Committing your goals to paper increases the likelihood of achieving them by one-thousand percent!"    Brian Tracy

Create a 90 Day Roadmap for your business & achieve more in 90 days than most businesses do in a year

Get in the driver's seat...

It's time to get back to the place where you take charge, lead the way and call the shots.

Your pit crew is waiting... [Full Story] 

 


Vaughan Chamber of Commerce Sponsors Free Seminar Series

October 26   Results Oriented Business Planning

Most Business Owners prefer “doing” to “planning”. After all it is the doing that actually produces results. However, if you don’t have a plan you can end up with disappointing results. Results Oriented Business Planning is the key to balancing these two realities.

November 30  Customer Satisfaction Made Simple

It can cost as much as 10 times more to get a new customer than to retain a customer. This workshop will discuss some simple ways to increase customer satisfaction – so that you’ll keep more customers, and get more referrals.

for more information or to register ... [FULL STORY]