Customer Satisfaction Made Simple - 1/2 Day Workshop

It can cost as much as 10 more to get a new customer than to retain a customer.  This workshop will discuss some simple ways increase customer satisfaction - so that you'll keep more customers, and get more referrals.

The content is oriented towards Customer Service Team members, but will be generally applicable to team members from Sales, Marketing and Accounting/Collections who deal with customers.  We will specifically cover:

•   Value of a Customer
•   Why Satisfaction Isn't Good Enough
•   Customer DIS-Satisfiers
•   Key Success Attitudes
•   Communication Skills
•   Personality Types
•   Personality Insights Profile (DISC) 
•   Learning Styles (VAK Profiles) Creating Raving Fans
•   The Ladder of Loyalty
•   Best Responses to Top Issues 
•   Brainstorming
•   Role Playing

For more information call Sandy Kemp at 416-483-9251 or 905-943-4265.