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FREQUENTLY ASKED QUESTIONS

Box Office:
What are your hours of Operation?
Why can't I buy my ballet tickets through Ticketmaster anymore?
Where is the Box Office located?
Is there a Group Discount?
Where do I pick up my tickets?
Where do the performances take place?
Does Alberta Ballet accomodate wheelchairs?

The Performance:
What time does the show start?
Where do the performances take place?
How long are the performances?
Where can I park when I come to see a performance?
Is there a Dress Code?
What happens if I arrive late to the ballet?
Can I purchase rush tickets to the ballet?
Where can I buy Alberta Ballet Merchandise?
Can I take photos during the show?

Tickets:
I've lost my tickets! What do I do?
When can I buy tickets?
When can I buy a Season Subscription?
Can I exchange my tickets for another night or performance?
Do I have to purchase a ticket for my infant?
Where do I pick up my tickets?
Can I return my ticket for a refund?
How much do tickets cost?
Can I purchase rush tickets to the ballet?
Is there a Student Discount on tickets?
Is there a Senior's Discount on tickets?


What are your hours of Operation?
Office hours are Monday to Friday 9:00 am to 5:00 pm. On weekdays when performances occur, our office hours are 9:00am to 3:00pm. We are closed Saturdays, Sundays and Statutory Holidays. [back to top]

Why can't I buy my ballet tickets through Ticketmaster anymore?
We are no longer affiliated with TicketMaster. All tickets must be purchased through Alberta Ballet’s Box Office. [back to top]

When can I buy tickets to the 11/12 Season?
Single tickets are available now! Learn more about purchasing single tickets. [back to top]

Where is the Box Office located?
Calgary Box Office:

341 17 Ave SW

Calgary, AB

T2S 0A5 (map) (in old Condo Source location)
Ph: 403-245-4549
Fx:403-228-4490

Edmonton Box Office:

11120 82 Avenue NW
Edmonton, AB
 T6G 2L8 (map)
Ph: 780-428-6839
Fx:780-428-4589  
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Is there a Group Discount?
Group Discounts are available by calling the box office. Groups of 10 or more recieve 25% off!
(403-245-4222 in Calgary or 780-424-5278 in Edmonton)   [back to top]

Where do I pick up my tickets?
Pre-purchased tickets may be collected from the following locations:
Alberta Ballet Box Office
The Box Office is open Monday to Friday 9:00 am to 5:00 pm, and on performance days 9:00 am to 3:00 pm. The Box Office is closed Saturday, Sunday and Statutory Holidays.
The Jubilee Auditoria (one hour before the performance) The Alberta Ballet Box Office will be open in the lobby of the Auditoria on performance days only to support ticket pickup, with lobby doors opening at:
 Evening Performances:  6:30pm
Matinee Performances:  1:00pm Alberta Ballet Box Offices are not affiliated with the Ticketmaster outlets at the Auditoria.  
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Where do the performances take place?
Calgary performances are at the Southern Alberta Jubilee Auditorum. (map)
Edmonton performances are at the Northern Alberta Jubilee Auditorium. (map) [back to top]

What time does the show start?
RegularEvening performances commence at 7:30 pm.
Regular Matinee performances commence at 2:00 pm.
NEW: The Nutcracker performances now start at 7:00pm (evening) and 1:30pm (matinee)
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How long are the performances?
Performances are approximately two hours including one intermission. Please check with our Box Office for confirmation.
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Where can I park when I come to see a performance?
Parking is available at both venue locations for $6. Please arrive early for parking, as the lot can get very busy and slow just before the show begins. [back to top]

Is there a Dress Code?
We do not have a dress code. Most of our patrons dress in casual business attire.  [back to top]

I've lost my tickets! What do I do?
If you misplace your tickets, contact the box office to re-print them. Tickets can be reprinted for you at the venue Box Office one hour prior to your ticketed performance. [back to top]

Can I exchange my tickets for another night or performance?
This service is reserved for subscribers only. To exchange your tickets for another performance, return your original ticket(s) to the Box Office no later than two (2) business days prior to your performance date.  Exchanges must be made in person at either Box Office location or via mail or fax. (See above for fax numbers.)  When shipping tickets for exchange, please write VOID across the tickets. An exchange fee of $2 per ticket will apply. Subscribers may exchange ticket(s) within the same production. Exchanges are subject to availability. [back to top]

Do I have to purchase a ticket for my infant?
Due to the Auditorium Fire Protection Policy, infants accompanying their parents must possess a valid child’s ticket for the performance.  This applies whether the infant is seated on their parents lap or in their own seat. [back to top]

What happens if I arrive late to the ballet?
Latecomers will not be seated after the dancers take their positions on stage. Alternative seating may be arranged until the first intermission at the discretion of the Auditorium. [back to top]

Can I return my ticket for a refund?
All sales are final. [back to top]

How much do tickets cost?
Adult: $102 - $25
Child (12 years and under): $102 - $24
Student (with valid Student ID) and Senior (65+): $102 - $25
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Does Alberta Ballet accomodate wheelchairs?
Wheelchair Seating is available at the venue, and must be booked by calling the Box Office. Seating is available in Sections A, B and C. [back to top]

Can I purchase rush tickets to the ballet?
Rush tickets are only available for purchase and are subject to availability one hour prior to the performance, at the Auditoria.
Rush tickets are limited to Students and Seniors with valid ID.
Rush Ticket Pricing: 
Regular performances: (selected seating sections): $17
The Nutcracker (selected seating sections): $20

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Is there a student discount on tickets?
LiveRush Students (Calgary only):
To purchase your tickets at a discount, you must be enrolled as a full-time student and be a member of LiveRush.  When purchasing, you must present your LiveRush card and valid student ID to be eligible for the discount. To obtain your LiveRush ID number and for more information, visit www.LiveRush.com Edmonton Students:
Edmonton students are not required to be a member of LiveRush as the program does not exist in your city. You may arrive one hour before the performance and present your Student ID to get the student discount.

NEW THIS YEAR! Rush Students & Seniors may now purchase their tickets day of the performance in addition to 1 hour prior to the performance.  Student/Senior ID must be shown at time of purchase.  Tickets available in person only between 9:00 am and 3:00 pm at the Alberta Ballet’s Office or at our Jubilee Box Office, 1 hour prior to the performance.

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Is there a Senior's Discount on tickets?
Seniors must be at least 65 years old to be eligible for the discount. ID will be required. This discount is only available as rush seating one hour before the performance.

NEW THIS YEAR! Rush Students & Seniors may now purchase their tickets day of the performance in addition to 1 hour prior to the performance.  Student/Senior ID must be shown at time of purchase.  Tickets available in person only between 9:00 am and 3:00 pm at the Alberta Ballet’s Office or at our Jubilee Box Office, 1 hour prior to the performance.

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Where can I buy Alberta Ballet Merchandise?
Alberta Ballet merchandise items are on sale at our Calgary offices during regular business hours or at the Auditoria one hour prior to all performances in Calgary and Edmonton. [back to top]

Can I take photos during the performances?
For the safety of the dancers, audience members are not permitted to take pictures of the stage or the dancers during performances.  [back to top]

When can I buy a Season Subscription?
For more information, or to order, contact our box offices.
Calgary: 403 245 4549; Edmonton: 780 428 6839.  [back to top]